We understand that you may want to delete your account and remove your personal data from our platform. This page explains how you can request account deletion and what happens to your data.
1. Before You Delete Your Account
Please consider the following before proceeding with account deletion:
- Permanent Action: Account deletion is irreversible. Once deleted, you cannot recover your account or data
- Data Loss: All your progress, test scores, assignments, and learning history will be permanently removed
- Subscription: Any active subscriptions will be cancelled, but refunds are subject to our refund policy
- Alternative Options: Consider temporarily deactivating your account instead of permanent deletion
2. What Data Will Be Deleted
When you delete your account, the following information will be permanently removed:
Personal Information
- Name, email address, and contact details
- Account credentials and login information
- Parent/guardian contact information
- Payment and billing history
Academic Data
- Test scores and assessment results
- Assignment submissions and grades
- Learning progress and performance analytics
- Session recordings and interaction logs
Communication Records
- Messages with faculty and mentors
- Support ticket history
- Email communication logs
3. Data Retention Requirements
Some data may be retained for legal or regulatory compliance:
- Financial Records: Payment transactions may be retained for tax and accounting purposes (up to 7 years)
- Legal Compliance: Certain records may be retained to comply with Indian data protection laws
- Anonymous Analytics: Aggregated, anonymized data may be retained for service improvement
4. How to Request Account Deletion
To delete your account, please follow these steps:
Option 1: Email Request
Send an email to support@drjunior.in with the following information:
- Subject line: “Account Deletion Request”
- Your full name and registered email address
- Student ID or account username (if available)
- Reason for deletion (optional)
- Confirmation that you understand this action is irreversible
Option 2: Phone Request
Call our support team at:
Our support hours: Monday to Friday, 9:00 AM to 6:00 PM (IST)
Option 3: Written Request
Send a written request to our office:
DR JUNIOR PRIVATE LIMITED,
40/3246 C, 9th Floor, S L Plaza,
Palarivattom, Ernakulam, Kerala 682025
5. Verification Process
To ensure security and prevent unauthorized deletions, we will:
- Verify your identity using account information
- Send a confirmation email to your registered email address
- For minor accounts, require parental/guardian consent
- Provide a final confirmation before proceeding with deletion
6. Processing Timeline
- Initial Response: We will acknowledge your request within 48 hours
- Verification: Identity verification may take 2-3 business days
- Deletion Processing: Account deletion will be completed within 30 days
- Confirmation: You will receive final confirmation once deletion is complete
7. Alternative to Deletion
If you’re unsure about permanent deletion, consider these alternatives:
- Account Deactivation: Temporarily disable your account (can be reactivated later)
- Data Download: Request a copy of your data before deletion
- Subscription Pause: Pause your subscription without deleting the account
- Privacy Settings: Adjust your privacy settings to limit data collection
8. For Minor Students
Special considerations for students under 18:
- Deletion requests must be made by parent/guardian
- Both student and parent consent may be required
- Additional verification steps may apply
- Educational records may have specific retention requirements
9. After Deletion
Once your account is deleted:
- You will no longer be able to access our platform
- All future communications will cease
- Any remaining subscription time will be forfeited
- You may create a new account in the future, but previous data cannot be restored
10. Contact Information
If you have questions about account deletion or need assistance:
Email: support@drjunior.in
Phone: +91 79949 98797 | +91 62824 94980
Address: DR JUNIOR PRIVATE LIMITED, 40/3246 C, 9th Floor, S L Plaza, Palarivattom, Ernakulam, Kerala 682025
For privacy-related questions, please refer to our Policies
